Mangalore: ‘Verification’ gives nightmare to LPG consumers


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The Hindu

  • Department turns away consumers saying ‘servers are down’

 

Mangalore, 23 July 2011: Several citizens, who approached the Food and Civil Supplies Department, on Friday to set right the problems regarding LPG connections had to return disappointed.

 

 

Hundreds of people, including those who had submitted their documents to LPG distributors months ago, logged into the website http://ahara.kar.nic.in and found that their LPG connections had been suspended or marked for verification.

 

Government advertisement asks people to upload documents sought through the website within 15 days. “If a beneficiary finds uploading data through the website inconvenient, then he or she may approach the nearest office of the Deputy Director for assistance,” it says.

 

Hoping to get some help many approached the office of the Deputy Director only to hear: “Our servers are down.” Officials asked people to upload them in cyber cafes only. Jayakar K., who came to the office to submit the documents relating to the LPG connection of his sister Pushpa, said: “That is the easiest way of shirking work.” If the officials wanted to really help people they could have done something, he said. When Mr. Jayakar approached the help desk, he was told that servers were not working on the desk and was asked to move to another section where too he got the same reply.

 

Vishwanath of Urwa Store told officials that he had tried to upload the documents in internet parlours but could not succeed in doing so. He said he could not get any help in the office. So was the case with J. Abdul Khader of Ratnakar Shetty Layout, Kodialbail. “I do not want to come back to this office and waste Rs. 25 on fuel,” he said.

 

Deputy Director Sharanabasappa said the usernames given to officials did not work on Friday. New usernames and passwords had been sought. He said by Monday the problems would be sorted out. There would be at least three computers dedicated for scanning and uploading the documents.

 

Assistant Director D. Chinnappa Gowda asked people to come with the photocopies of the main sheet of the LPG consumer card or LPG bill and secondly the electricity bill. Those having ration cards should bring a copy of that, he said.

 

Dakshina Kannada district has 3.06 lakh LPG connections.

 

 

Comments on this Article
Suresh Rao, Bejai Mangalore Tue, July-26-2011, 8:44

Getting gas connection is a cumbersome process.now regulation for invalid connections makes it easy to genuine connection holders.

Alok, Gwalior Mon, July-25-2011, 1:04

Stop using videshi (imported)subsidized LPG except in emergency and start using indigenous induction as the same is cheaper than subsidized LPG with no government rulings are encountered in its use. 90 kWh of electricity consumed by an induction cooker gives energy equal to one cylinder of LPG saving 13 dollar of mother India and Rs 350 of oil sector. Purchase two four pot box type solar cookers also for free cooking during sunny hours. A four pot box type solar cooker can save one cylinder of LPG in Rs 50 during sunny hours if used regularly again helping mother India, oil sector and environment too Dish type solar cooker works as efficiently as a LPG burner during sunny hour .

Nelson, Bangalore Sat, July-23-2011, 3:13
Arjun, I agree with you. Not only looking bad...it looks hopeless. Who is the concerned minister and who is the officer responsible/ put pressure on them...disturb their holidays and working days peace of mind. Servers will work when they get heat. Heat need to be generated. All the party people should generate heat on ecential subject.
Victor DSouza, Moodubelle / Doha Sat, July-23-2011, 3:02
I heard that it is the same problem in Udupi district too. The distribution agencies seems have failed to upload the documents submitted by the consumers resulting suspension of gas cylinder supply. Most of the consumers even do not know about this and they would only know when they look to receive their next refilled cylinder, because it can only be known through internet, as the distributors are not bothered to update the consumers. The system deployed for this uploading of documents by the authority is not feasible as most of the consumers do not have internet access. I am sure this will be a huge issue in the coming days.
arjun, mangalore Sat, July-23-2011, 12:27
this looks bad... :(
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